AI billing
Holistics AI features run on Holistics-managed AI models by default. That usage is billed through AI credits, a prepaid balance your account draws from as your team uses AI.
You have two ways to pay for AI:
- Use Holistics-managed models: usage is deducted from your AI credits. Many plans include free monthly credits, and you can buy more whenever you need them.
- Bring your own key (BYOK): connect your own OpenAI, Anthropic, or Gemini account through Bring Your Own LLM. BYOK usage doesn't consume Holistics AI credits, and your provider bills you directly.
How AI credits work
AI credits work like a prepaid dollar balance: 1 credit equals US$1, and each AI request draws down your balance based on the tokens it uses. If you've bought prepaid API credits from an AI provider, it works the same way.
AI credits are always priced and billed in USD, regardless of which data center your account is on. This includes APAC and EU accounts, whose subscriptions are billed in SGD or EUR. Your account holds two kinds of credits:
- Free monthly credits: included with eligible plans. They're used first, reset on your billing date each month, and unused credits don't roll over.
- Paid credits: credits you buy in advance. They're used once your free monthly credits run out, and each top-up expires 12 months after the date you buy it.
Holistics may also add one-time credits to your account, for example as part of a promotion. These show up in your transaction history.
How usage is charged
Each AI request is charged based on the model it runs on and the number of tokens it processes. Longer conversations, larger datasets, and more complex questions use more tokens, so they cost more.
Admins can see the current rate for each model under Billing & Usage → AI Billing, shown in USD per 1 million tokens. That page is always the source of truth for your account's pricing.
When you run out of credits
Holistics AI billing is prepaid, so you'll never receive an open-ended AI bill. When your free and paid credits are used up, AI features running on Holistics-managed models pause until you top up.
To keep using AI without topping up, you can switch to your own provider key at any time. Each request is billed according to the setup that was active when it ran.
View your AI billing details
The Billing & Usage → AI Billing page is available to admins. It shows:
- Price list: the current rate per token for each Holistics-managed model.
- Free monthly credits: this cycle's allowance and how much remains.
- Paid credits: your current paid balance.
- Transaction history: every change to your balances, such as top-ups, monthly free credit grants, and one-time credits from Holistics. Individual AI requests aren't listed here.
A detailed breakdown of AI usage by conversation, feature, user, and time period is coming soon.
Top up AI credits
Admins can buy paid credits anytime from the AI Billing page. Click + Top up, enter an amount in USD, and confirm.
Each top-up stays valid for 12 months from its purchase date. Any credits from it that are still unused after that expire.
Top-ups are charged to the primary card on your Holistics billing account, and applicable taxes are added on top. If you don't have a card on file, contact [email protected] to top up.
Low-credit notifications
Holistics alerts you in-app and by email when your AI credits are running low and when they run out, so you have time to top up before AI features pause.