Proration of Subscription Fees

Holistics Fair Pricing Policy

We believe in being transparent and fair in our pricing. That means that you will only be billed for the active days of your subscription when you upgrade/downgrade your plans.

Adding/Removing Users or Objects in your Subscription

• When adding new users or objects to you plan, the amount billed will be prorated based on the period of subscription between the date of adding to the end of the billing cycle.
• When removing users or objects from your plan, the amount prorated based on the period between date of removal to end of the billing cycle is automatically applied as credits towards the next billing cycle.

Example: Removing Users

1. Let's say you are on our annual Standard plan that comes with 20 users, and your date of renewal is 1st of Jan annually. You had chosen to add 10 users ($12.50/mth each) for an additional $1500 annually.
2. On 1st July, you decide to remove 5 users from your subscription plan due to changes in your organization and team.
3. The remaining 6 months of subscription for these 5 users will be automatically prorated as credits towards your next bill on 1st Jan of the following year.
4. Credits that will be applied = $12.50 6 months 5 users = $375
5. Amount you need to pay in your next bill = $600 12 (Annual Standard Plan) + $12.50 12 * 5 (Additional 5 users) - $375 (Credits) = $7575

Switching Payment Frequency

Please keep in the mind the following important points:

• Renewal Date Change: Switching your subscription will change the renewal date to the current date.
• Pro-Rated Credits: The previous subscription will be pro-rated, and the remaining value will be applied as credits toward the new subscription.

Example: Switching from Monthly to Annual Payments

1. You are on the monthly Standard plan ($720/mth) and your original renewal date is the 1st of each month, and you decide on the 15th of the month that you want to switch to an annual payment frequency ($7200/yr).
2. Your existing monthly plan will be prorated, and the remaining value will be applied as credits towards the new annual plan.
3. Credits that will be applied = No. of Days Left in the Month / 30 $720 = 15/30 $720 = $360
4. Amount you need to pay to switch = $7200 - Credits Applied = $6840
5. New Renewal Date: The day that you made the switch to the new plan

For assistance or specific requests, contact your account manager or submit a support ticket in-app under the Subscription/Billing category.

Pausing and Resuming Your Subscription

When you choose to resume a paused subscription, the pricing plan picks up where it was left off. One notable adjustment is the renewal date.

Example:

1. Your original renewal date was the 1st of the month, and you pause your subscription on the 15th of the month
2. This leaves you with 15 days left on the subscription fees you’ve already paid for.
3. When you resume the subscription on the 8th of the following month for example, the renewal date shifts accordingly to the 23rd of the following month (8th + the number of days remaining on your plan).

This adjustment ensures you are billed only for the active days of your subscription.