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Annex 3: List of Holistics Sub-Processors

Notes

This is a part of our Data Processing Agreement (DPA).

"Sub-Processors for Customer Database" refers to the service providers that are used by Holistics as described in the DPA (https://r.holistics.io/dpa).

Sub-processors For Customer Database

1. Amazon Web Services, Inc.

Entity Headquarter Country: USA

Purpose: Amazon S3, Redshift, RDS and/or other AWS services

Locations of Servers: USA, Germany, Singapore

GDPR: https://aws.amazon.com/compliance/gdpr-center/

2. DigitalOcean, Inc

Entity Headquarter Country: USA

Locations of Servers: USA, Germany, Singapore

Purpose: Infrastructure Hosting

GDPR: https://www.digitalocean.com/security/gdpr/

3. Mailgun, Inc

Entity Headquarter Country: USA

Locations of Servers: USA, Germany, Singapore

Purpose: Transactional Emails

GDPR: https://www.mailgun.com/gdpr

Sub-processors For Holistics Usage and Metadata

The below sub-processors will process users and usage data from (or added by) Holistics users who are direct customers of Holistics (Customer End Users).

1. Google, Inc.

Entity Country : USA

Purpose : Google Cloud Platform, Google BigQuery, Google Sheets

GDPR : https://cloud.google.com/security/gdpr/

Email : [redacted]

2. AppCues

Entity Country : USA

Purpose : Onboarding Flow (For New Trial Users or New Releases)

GDPR : https://trust.appcues.com

Email : [redacted]

3. FullStory

Entity Country : USA

Purpose : Facilitate Onboarding Study

Remarks : Assist for new free trial users (only) onboarding. Turned off for European residents and active paying customers.

GDPR : https://help.fullstory.com/general-data-protection-regulation/gdpr

Email : [redacted]

4. HubSpot

Entity Country : USA

Purpose : Marketing Platform

GDPR : https://www.hubspot.com/data-privacy/gdpr

Email : [redacted]

5. JotForm

Entity Country : USA

Purpose : Survey Tool

GDPR : https://www.jotform.com/gdpr-compliance/

Email : [redacted]

6. Pipedrive

Entity Country : USA

Purpose : Sales Management

GDPR : https://support.pipedrive.com/hc/en-us/articles/360000335129-Pipedrive-and-GDPR

Email : [redacted]

7. Slack

Entity Country : USA

Purpose : Holistics Integrations

GDPR : https://slack.com/gdpr

8. Zapier

Entity Country : USA

Purpose : Task Automation

GDPR : https://zapier.com/legal/data-privacy

Email : [redacted]

9. Zendesk

Applications Used : Chat, Support

Entity Country : USA

Purpose : Product Support and Helpdesk

GDPR: https://help.zendesk.com/hc/en-us/articles/360000586767-Complying-with-GDPR-in-Zendesk-products

10. Notion

Entity Country : USA

Purpose : Company KnowledgeBase of Customer End Users

GDPR : https://www.notion.so/help/gdpr-at-notion

Signature:Signature:
Name: [redacted]Customer Name:
Designation: [redacted]Designation:
Holistics Software Pte LtdCompany:
Date:Date:

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