Annex 3: List of Holistics Sub-Processors
This is a part of our Data Processing Agreement (DPA).
"Sub-Processors for Customer Database" refers to the service providers that are used by Holistics as described in the DPA (https://r.holistics.io/dpa).
Sub-processors For Customer Database
1. Amazon Web Services, Inc.
Entity Headquarter Country: USA
Purpose: Amazon S3, Redshift, RDS and/or other AWS services
Locations of Servers: USA, Germany, Singapore
GDPR: https://aws.amazon.com/compliance/gdpr-center/
2. DigitalOcean, Inc
Entity Headquarter Country: USA
Locations of Servers: USA, Germany, Singapore
Purpose: Infrastructure Hosting
GDPR: https://www.digitalocean.com/security/gdpr/
3. Mailgun, Inc
Entity Headquarter Country: USA
Locations of Servers: USA, Germany, Singapore
Purpose: Transactional Emails
GDPR: https://www.mailgun.com/gdpr
Sub-processors For Holistics Usage and Metadata
The below sub-processors will process users and usage data from (or added by) Holistics users who are direct customers of Holistics (Customer End Users).
1. Google, Inc.
Entity Country : USA
Purpose : Google Cloud Platform, Google BigQuery, Google Sheets
GDPR : https://cloud.google.com/security/gdpr/
Email : [redacted]
2. AppCues
Entity Country : USA
Purpose : Onboarding Flow (For New Trial Users or New Releases)
GDPR : https://trust.appcues.com
Email : [redacted]
3. FullStory
Entity Country : USA
Purpose : Facilitate Onboarding Study
Remarks : Assist for new free trial users (only) onboarding. Turned off for European residents and active paying customers.
GDPR : https://help.fullstory.com/general-data-protection-regulation/gdpr
Email : [redacted]
4. HubSpot
Entity Country : USA
Purpose : Marketing Platform
GDPR : https://www.hubspot.com/data-privacy/gdpr
Email : [redacted]
5. JotForm
Entity Country : USA
Purpose : Survey Tool
GDPR : https://www.jotform.com/gdpr-compliance/
Email : [redacted]
6. Pipedrive
Entity Country : USA
Purpose : Sales Management
GDPR : https://support.pipedrive.com/hc/en-us/articles/360000335129-Pipedrive-and-GDPR
Email : [redacted]
7. Slack
Entity Country : USA
Purpose : Holistics Integrations
GDPR : https://slack.com/gdpr
8. Zapier
Entity Country : USA
Purpose : Task Automation
GDPR : https://zapier.com/legal/data-privacy
Email : [redacted]
9. Zendesk
Applications Used : Chat, Support
Entity Country : USA
Purpose : Product Support and Helpdesk
GDPR: https://help.zendesk.com/hc/en-us/articles/360000586767-Complying-with-GDPR-in-Zendesk-products
10. Notion
Entity Country : USA
Purpose : Company KnowledgeBase of Customer End Users
GDPR : https://www.notion.so/help/gdpr-at-notion
| Signature: | Signature: |
|---|---|
| Name: [redacted] | Customer Name: |
| Designation: [redacted] | Designation: |
| Holistics Software Pte Ltd | Company: |
| Date: | Date: |