Data Processing Agreement (DPA)

Where to sign this document

Sign the Holistics Data Processing Agreement at: https://r.holistics.io/signdpa

Holistics Data Processing Agreement (DPA)

Last Updated: 24 August 2022

Definitions

"California Personal Information" means Personal Data that is subject to the protection of the CCPA.
"CCPA" means California Civil Code Sec. 1798.100 et seq. (also known as the California Consumer Privacy Act of 2018).
"Consumer", "Business", "Sell" and "Service Provider" shall have the meanings given to them in the CCPA.
"Customer" refers to the Customer on a paid subscription plan with Holistics as described in the Terms, and all of its Affiliates.
"Customer Data" or "Customer Database" refers to all data residing in the Customer's database(s) and data source(s) connected to Holistics by Customer.
Customer End Users means the employees of the Customer who have been invited to access the Holistics Subscription Service in their customer account, or in contact with Holistics.
"Data Protection Laws" means all applicable worldwide legislation relating to data protection and privacy which applies to the respective party in the role of Processing Personal Data in question under the Agreement, including without limitation European Data Protection Laws (EU and UK GDPR), the US CCPA, the Swiss FDPA, the Singapore PDPA, and the data protection and privacy laws of Australia; in each case as amended, repealed, consolidated or replaced from time to time.
"Data Subject" means the individual to whom "Personal Data" relates.
"Database Metadata" refers to the following categories of metadata from the customers' database which includes broadly (but not limited to)
1. User credentials of data source(s). These credentials are applied with the necessary security encryption before storing them in Holistics database
2. The metadata (example the names of schemas, tables, fields, model relationships description) of the database table), excluding the physical data record entries
3. The metadata of definitions of objects made created within the Holistics application (dashboards, data sets, data models, automated schedules)
4. Any other metadata that may be added in from time to time.
"Europe" means the European Union, the European Economic Area and/or their member states, Switzerland and the United Kingdom.
"European Data" means Personal Data that is subject to the protection of European Data Protection Laws.
"European Data Protection Laws" means data protection laws applicable in Europe, including:
1. Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) ("GDPR");
2. Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector; and (iii) applicable national implementations of (i) and (ii); or
3. GDPR as it forms parts of the United Kingdom domestic law by virtue of Section 3 of the European Union (Withdrawal) Act 2018 ("UK GDPR")
4. Swiss Federal Data Protection Act on 19 June 1992 and its Ordinance (“Swiss DPA”); in each case, as may be amended, superseded or replaced.
"Instruction" means the written instruction, issued by Customer to Holistics, and directing the same to perform a specific action with regard to the Customer Database (including, but not limited to, depersonalising, blocking, deletion, making available). Instructions shall initially be specified in the Terms and may, from time to time thereafter, be amended, amplified or replaced by Customer in separate written instructions (individual instructions).
"PDPA" refers to the Personal Data Protection Act 2012 legislated in Singapore.
"Personal Data" means the personal data contained within the Customer Database, including any special categories of personal data defined under the Data Protection Laws of each jurisdiction, in each case that is processed by Holistics under the Terms.
"Personal Data Breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed by Holistics and/or its Sub-Processors in connection with the provision of the Subscription Services. "Personal Data Breach" shall not include unsuccessful attempts or activities that do not compromise the security of Personal Data, including unsuccessful log-in attempts, pings, port scans, denial of service attacks, and other network attacks on firewalls or networked systems.
"Process" or "Processing" means any operation or set of operations which is performed on Personal Data, encompassing the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction or erasure of Personal Data.
"SCCs" means the Customer SCCs and/or SCCs as applicable.
1. Module 2: From a controller based in Europe to a processor (C2P)
2. Module 3: From a processor based in Europe to a processor (P2P)
3. UK SCC: From a controller based in UK to a Processor
"Sub-Processor" means any Processor engaged by Holistics, or Affiliates to assist in fulfilling the obligations with respect to the provision of the Subscription Services under the Agreement. Sub-Processors may include third parties or Affiliates but will exclude any Holistics employee or consultant.
"Temporary Cached Query Results" refer to all results provided to Customer, Customer End Users, or for System Consumption (APIs) for queries executed against Customer Database via Holistics for technical and performance reasons. These results are cached temporarily and will automatically expire after a specific time (minimum 10 minutes) after a unique SQL query is executed from the Customer Database.
"Terms" refers to the Terms of Service at https://www.holistics.io/terms/

Introduction

This Data Processing Agreement ("DPA") reflects the parties' agreement with respect to the terms governing the Processing of data in the Customer Database under the Holistics Customer Terms of Service ("Terms"), and supersedes any previously signed DPA on an earlier date.
The DPA is an addon to, and forms an integral part of the Terms. It is effective upon its incorporation into the Terms, an online self-service purchase, or an Order or an executed amendment to the Agreement.
The terms "personal data", "data subject", "processing", "controller" and "processor" used in this DPA have the meanings given in the GDPR irrespective of whether European Data Protection Law or Non-European Data Protection Law applies.
The terms "Personal Data", "Customer Data", and "Customer Database" may be used interchangeably in this DPA.
This DPA shall follow the term of the Terms, including but not restricted to the Terms clauses
1. "Account Information from Third Party Providers"
2. "Limitation of Liability" and
In case of any conflict or inconsistency with the Terms, this DPA will take precedence to the extent of such conflict or inconsistency
The duration of Processing shall be the same as the duration of the Terms and this DPA.
The clauses of this DPA shall follow the Terms. Definitions not otherwise defined above herein shall have the meaning as set forth in the Terms.

Holistics' Responsibilities

Holistics will only Process Customer Database for the purposes described in this DPA or as otherwise agreed within the scope of the Customer's Instructions, except where and to the extent otherwise required by applicable law.
Holistics will only access or use Customer Database to provide the Services ordered by Customer and will not use it for any other Holistics products, services, advertising, or to resell the data.
Holistics is not responsible for compliance with any Data Protection Laws applicable to the Customer's industry that are not applicable to us.
Holistics shall email the customer if we become aware of a confirmed breach and also further
1. Take any such reasonably necessary measures and actions to remedy or mitigate the effects of the Breach and
2. Keep the Customer informed of all material developments in connection with the Breach.
3. Provide reasonable information and cooperation so that the Customer can fulfill any data breach reporting obligations it may have under (and in accordance with the timescales required by) the applicable Data Protection law.
If any such request, correspondence, enquiry or complaint is made directly to the Holistics, Holistics will promptly inform the Customer providing full details of the same.
Holistics will take the appropriate technical and organisational measures (listed in Annex 2) to adequately protect Customer Database against misuse and loss in accordance with the requirements of the applicable national data protection law. Such measures hereunder shall include, but not be limited to,
1. the prevention of unauthorised persons from gaining access to Customer Database (physical access control),
2. the prevention of Customer Database from being accessed without authorisation (logical access control),
3. ensuring that Customer Database cannot be read, copied, modified or deleted without authorisation during electronic transmission and Holistics Software instance. (data transfer control),
4. Have a reasonable audit trail system in place to document whether and by whom information on Customer Database has been entered into, modified in, or removed from Customer Database (entry control),
5. ensuring that data from Customer Database are processed solely in accordance with the Instructions (control of instructions),
6. persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality,
Holistics Data Protection Team will provide prompt and reasonable assistance with any Customer queries related to processing of Customer Personal Data under the Agreement and can be contacted at [redacted].

Customer Responsibilities

Customer is responsible for complying with all applicable Data Protection Laws with respect to its Processing of Personal Data in the Customer Database connected to Holistics.
Customer shall retain title to their Customer Database connected to the Holistics Software instance and take technical safeguards to provision (and not over-provision) the appropriate level of data source connection for the user credentials supplied to Holistics.
Customer shall be solely responsible for
1. the accuracy, quality, and legality of Customer Database and the means in which Personal Data is acquired;
2. complying with all necessary transparency and lawfulness requirements under applicable Data Protection Laws for the collection and use of the Personal Data, including obtaining any necessary consents and authorizations (particularly for use by Customer for marketing purposes);
3. complying with the statutory requirements relating to data protection, in particular regarding safeguards against unauthorized access to Customer Database from Holistics software systems.
Customer shall inform Holistics without undue delay and comprehensively about any errors or irregularities related to statutory provisions on the Processing of Customer Database detected during a verification of the results of such Processing.
Customer is responsible for security relating to its environment and databases and security relating its configuration of the Software. This includes implementing and managing procedural, technical, and administrative safeguards on its software and networks sufficient to:
1. ensure the confidentiality, security, integrity, and privacy of Customer Database in transit, at rest, and in storage;
2. protect against any anticipated threats or hazards to the security and integrity of Customer Database; and
3. protect against any unauthorized processing, loss, use, disclosure or acquisition of or access to Customer Database.
Customer will minimize the sharing of Personal Data of Data Subjects in the support tickets and emails information sent to Holistics.
1. If such Personal Data needs to be included for troubleshooting, the Customer will deliberately add specific Instructions to handle such email communications.
2. For the avoidance of doubt, emails sent by the Customer with generic company email content confidentiality boilerplates appended by default will not be classified as confidential information.
Notwithstanding any other provision of this DPA, the Terms or any other agreement related to the Software and Services, Holistics has no obligations or liability as to any breach or loss resulting from:
1. The Customer's environment, databases, systems or software, or
2. The Customer's security configuration or administration of the Software.
Customer is solely responsible for provisioning Users on the Software, including:
1. methods of authenticating Users (such as industry-standard secure username/password policies, two-factor authentication etc);
2. Restricting access by User or group, and from the database level down to the row or column level;
3. Managing admin privileges;
4. deauthorizing personnel who no longer need access to the Software;
5. setting up any API usage in a secure way; and
6. regularly auditing any public access links Users create and restricting the permission to create public links, as necessary.
Customer is responsible to remove the network connection between Customer Database and the Holistics Software Instance should they terminate the Subscription Service.

Customer Database Sub-Processors

Customer consents to Holistics engaging affiliates and third party sub-processors to process data in Customer Database for the purpose as described in the Terms.
Holistics will maintain an up-to-date list of its sub-processors. For avoidance of doubt, the above consent constitutes Customer's prior written consent to the sub-Processing by Holistics (Annex 3)
Holistics will impose data protection terms on any sub-processor it appoints as required to protect Customer Data to the standard required by the Data Protection Laws.
If Holistics intends to instruct sub-Processors other than the companies listed in Annex 3, Holistics will notify the Customer thereof in writing (email to the email address(es) on record in Processor's account information for Customer is sufficient) and will give the Customer the opportunity to object to the engagement of the new sub-Processors within 30 days after being notified.
1. The objection, if raised, must be based on reasonable grounds (e.g. if the Customer proves that significant risks for the protection of its Customer Data exist at the sub-Processor).
2. In such an event, Holistics will either not appoint or replace the sub-processor or, if this is not possible, Customer may suspend or terminate the Terms (without prejudice to any fees incurred by Customer prior to suspension or termination).

Data Transfers

Customer acknowledges and agrees that Holistics may access and process Customer Data on a global basis as necessary to provide the Subscription Service in accordance with the Agreement, and in particular that Customer Data may be transferred to the data centre location(s) that Holistics operates in.
Holistics may store and process (i) Holistics Metadata and Usage Data and (ii) Temporary Cached Query Results anywhere Holistics or its Sub-processors maintain facilities, subject to Sections on Additional Provisions for European Data, Additional Provisions for California Personal Information, or other jurisdictions where Holistics operates in.
The physical data records residing in Customer Database will not be stored permanently by Holistics application servers outside of the purpose set in the Terms.
Temporary Cached Query Results needed to visualize the dashboard data will be temporarily stored in Holistics, and will automatically expire after a specific time duration.
Wherever Personal Data is transferred outside its country of origin, each party will ensure such transfers are made in compliance with the requirements of Data Protection Laws.

Provisions Specific for European Data

The parties acknowledge and agree that European Data Protection Law will apply to the processing of Customer Data if

the processing is carried out in the context of the activities of an establishment of Customer in the territory of the EEA or the UK; and/or
Customer Personal Data is personal data relating to data subjects who are in the EEA or the UK and the processing relates to the offering to them of goods or services in the EEA or the UK, or the monitoring of their behavior in the EEA or the UK.
"Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data
"Processor" means a natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of the Controller.

Relationship between Customer and Holistics
1. Holistics is the Processor of the Customer Database for the purposes described in the Terms. "Processor"means a natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of the Controller.
2. If Customer
  1. is the Controller of data (which may include Personal Data and Data Subjects) stored in the Customer Database, the SCC Module 2 applies (Annex 4A - Controller to Processor)
  2. is the Processor of data (which may include Personal Data and Data Subjects) stored in the Customer Database, the SCC Module 3 applies (Annex 4B - Processor to Processor)
3. Holistics and the Customer shall be separately responsible for conforming with such statutory data protection regulations as are applicable to them
Legacy MCCs: The SCCs will, as of the Transition Date, supersede and terminate any Model Contract Clauses approved under Directive 95/46/EC and previously entered into by Customer and Holistics. The Transition Date means October 27, 2021 if (a) Customer's billing address is outside EMEA, and (b) the processing of Customer Personal Data is subject to European Data Protection Law. If both (a) and (b) do not apply, the Transition Date is September 27, 2021.
Data Protection Impact Assessments and Consultation with Supervisory Authorities: Holistics will (taking into account the nature of the processing and the information available to Holistics) assist Customer in ensuring compliance with its (or, where Customer is a processor, the relevant controller's) obligations under Articles 35 and 36 of the GDPR, by:
1. Providing and updating our public documentation on technical security measures (https://docs.holistics.io/docs/data-security)
2. Providing public documentation on how Holistics caching and job queuing mechanism work (https://docs.holistics.io/docs/data-caching)
3. Providing the Security Measures (Annex 2) contained in the Agreement including these Terms; and
4. if the above subsections are insufficient for Customer (or the relevant controller) to comply with such obligations, upon Customer's request, providing Customer with additional reasonable cooperation and assistance.
Transfer Mechanism for Data Transfers:
1. Permitted Transfers. The parties acknowledge that European Data Protection Law does not require SCCs or an Alternative Transfer Solution in order for Customer Personal Data to be processed in or transferred to an Adequate Country ("Permitted Transfers").
2. Restricted Transfers. If the processing of Customer Personal Data is not processed in an Adequate Country, and European Data Protection Law applies to those transfers, then
  1. The EU SCCs (EU Controller-to-Processor) will apply with respect to Restricted Transfers between Customer and Holistics that are subject to the EU GDPR and/or the Swiss FDPA; and
  2. the UK SCCs (UK Controller-to-Processor) will apply (regardless of whether Customer is a controller and/or processor) with respect to Restricted Transfers between Customer and Holistics that are subject to the UK GDPR.
  3. Holistics agrees to abide by and process European Data in compliance with the Standard Contractual Clauses.
  4. Although Holistics does not rely on the Singapore Personal Data Protection Act 2012 ("PDPA") as a legal basis for transfers of Personal Data, Holistics will inform Customer if it is unable to comply with this requirement if any conflicts arise.
3. The parties agree that for the purposes of the Standard Contractual Clauses,
  1. Holistics will be the "data importer" and Customer will be the "data exporter" (on behalf of itself and Permitted Affiliates);
  2. the Annexes of the Standard Contractual Clauses shall be populated with the relevant information set out in Annex 1 and Annex 2 of this DPA;
  3. if and to the extent the Standard Contractual Clauses conflict with any provision of this DPA, the Standard Contractual Clauses will prevail to the extent of such conflict.
4. To extent that and for so long as the Standard Contractual Clauses as implemented in accordance with this DPA cannot be relied on by the parties to lawfully transfer Personal Data in compliance with the GDPR, the applicable standard data protection clauses issued, adopted or permitted under the GDPR shall be incorporated by reference, and the annexes, appendices or tables of such clauses shall be deemed populated with the relevant information set out in Annex 1 and Annex 2 of this DPA.
Demonstration of Compliance
1. Holistics will make all information reasonably necessary to demonstrate compliance with this DPA available to Customer and allow for and contribute to audits, including inspections conducted by or an auditor appointed by Customer in order to assess compliance with this DPA.
2. Customer acknowledges and agree to exercise audit rights under this DPA and Clause 8 of the Standard Contractual Clauses by instructing Holistics to comply with the audit measures described in this 'Demonstration of Compliance' section.
3. Customer acknowledges that the Subscription Service is hosted by our data center partners (listed in our sub-processors) who maintain independently validated security programs.
4. Holistics may charge a fee (based on Holistics' reasonable costs) for any audit under Demonstration of Compliance. Holistics will provide the Customer with further details of any applicable fee, and the basis of its calculation, in advance of any such audit. Customer will be responsible for any fees charged by any auditor appointed by Customer to execute any such audit.
5. Holistics may object in writing to an auditor appointed by Customer to conduct any audit under Demonstration of Compliance if the auditor is, in Holistics' reasonable opinion, not suitably qualified or independent, a competitor of Holistics, or otherwise manifestly unsuitable. Any such objection by Holistics will require the Customer to appoint another auditor or conduct the audit itself.
Processing Records: Holistics will keep appropriate documentation of its processing activities. To the extent the GDPR requires Holistics to collect and maintain records of certain information relating to Customer, Customer will, where requested, supply such information to Holistics and keep it accurate and up-to-date. Holistics may make any such information available to the Supervisory Authorities if required by the GDPR.
No Modification of SCCs. Nothing in the Agreement (including these Terms) is intended to modify or contradict any SCCs or prejudice the fundamental rights or freedoms of data subjects under European Data Protection Law.

Provisions Specific for California Personal Information

This section will apply only with respect to California Personal Information residing in Customer Database.
When processing California Personal Information in accordance with Customer's Instructions, the parties acknowledge and agree that Customer is a Business and Holistics is a Service Provider for the purposes of the CCPA.
Both parties agree that Holistics will Process California Personal Information as a Service Provider strictly for the purpose of performing the Subscription Services or as otherwise permitted by the CCPA, including as described in our Terms.

Limitation of Liability

Each party's liability, taken together in the aggregate, arising out of or related to this DPA, and all DPAs between Customer and Holistics, whether in contract, tort or under any other theory of liability, is subject to the 'Limitation of Liability' section of the Terms, and any reference in such section to the liability of a party means the aggregate liability of that party under the Agreement and all DPAs together.
For the avoidance of doubt, Holistics' total liability for all claims from the Customer arising out of or related to the Agreement and each DPA shall apply in the aggregate for all claims under both the Agreement and all DPAs established under the Agreement by the Customer.

Governing Law and Disputes

This DPA will be governed by and construed in accordance with the laws of the Singapore, unless otherwise required by
1. EU Data Protection Law, in which case this DPA will be governed by the laws of the Member State in which the Customer is established.
2. CCPA, in which case this DPA will be governed by the laws of California, USA.
3. the Data Protection Laws of each jurisdiction the Customer operates in
If Holistics becomes aware that Customer Data cannot be processed in accordance with the Customer's Instructions due to a legal requirement under any applicable law, Holistics will
1. promptly notify Customer that legal requirement to the extent permitted by the applicable law; and
2. where necessary, cease all Processing (other than merely storing and maintaining the security of the affected Customer Data) until such time as the Customer issues new Instructions with which Holistics is able to comply. If this provision is invoked, Holistics will not be liable to the Customer under the Agreement for any failure to perform the applicable Subscription Services until such time as Customer issues new lawful Instructions with regard to the Processing.
Arb-Med-Arb: Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause.
1. The seat of the arbitration shall be Singapore.
2. The Tribunal shall consist of one (1) arbitrator(s)
3. The language of the arbitration shall be English

Included Core Documents :

This Data Protection Agreement (DPA), as defined in https://r.holistics.io/dpa
Holistics Terms of Service (Terms), as defined in https://holistics.io/terms
Annex 1: Subject Matter and Details of Data Processing
Annex 2: Security Measures (Technical And Organisational Measures To Ensure The Security Of The Data)
Annex 3: List of Holistics Sub-Processors

Selective Annex(es) where applicable to Customer

Annex 4A: EU SCC Module 2 (Controller to Processor)
Annex 4B: EU SCC Module 3 (Processor to Processor)
Annex 5: UK SCC (Controller to Processor)

Signature:	Signature:
Name: [redacted]	Customer Name:
Designation: [redacted]	Designation:
Holistics Software Pte Ltd	Company:
Date:	Date:

Annex 1: Subject Matter and Details of Data Processing

A. LIST OF PARTIES

Data Exporter

The data exporter is the Customer, a non-Holistics entity, as defined in the Holistics Terms of Service (Terms) at https://www.holistics.io/terms/.

Company Name : ___________________________________

Company Address : _______________________________________________________

_______________________________________________________

Contact Person Name : ___________________________________

Contact Person Position : ___________________________________

Contact Position Email : ___________________________________

Customer Role (Check where it applies):

☐ EU Controller - EU SCC Module 2 Applies (Controller to Processor) - Annex 4A
□ EU Controller - EU SCC Module 2 Applies (Processor to Processor) - Annex 4B
□ UK Controller - UK SCC Applies (Processor to Processor) - Annex 5

Activities relevant to the data transferred under these Clauses: Processing of Personal Data in connection with Customer's use of the Holistics Subscription Services under the Holistics Terms of Service ("Terms")

Data importer

Name : Holistics Software Pte Ltd Address : 14 Robinson Road, Far East Finance Building, #08-01A, Singapore 048545 Role : Processor

Contact person's name, position and contact details :

Thanh Dinh Khac, Chief Engineer, Holistics Software Pte Ltd Email: [redactted]

Activities relevant to the data transferred under these Clauses : Processing of Personal Data in connection with Customer's use of the Holistics Subscription Services under the Holistics Terms of Service ("Terms")

B. DESCRIPTION OF TRANSFER

Data subjects

The personal data transferred concern the following categories of data subjects in two main categories

Customer End Users of the Holistics Subscription Service , mainly the employees of the Data Exporter, and other individuals who have been invited to access the Holistics Subscription Service in their customer account. This also includes users who have submitted their contact details through the Holistics website.
Data subjects whose data is stored in the Exporter's database connected to the Holistics application servers that may contain Personal Data.

Categories of data

Holistics Metadata and Usage Data (From Customer End Users)
The personal data transferred concern personal data, software license checks, audit trails, website usage information (URLs accessed, time of access, browser type), email data, metadata on reports and dashboards, data source schemas and other electronic data submitted, stored, sent, or received by users of the Subscription Service
Temporary Cached Query Results from the Customer (Exporter)'s database
Once the Customer's database is connected to the Holistics server, the Holistics cache temporarily retains data from the database that is fetched in response to a users' report queries. The Exporter can reduce the amount of time that query results are held in cache (minimum of 10 minutes), or to turn off the cache completely.
When a dashboard widget is exported into Excel/CSV file, the file will also be temporarily stored in Holistics' file storage system

Sensitive Data Transferred and Applied Restrictions or Safeguards

The parties do not anticipate the transfer of sensitive data. In the event sensitive data is stored in Customer's Database, Customer has flexibility to restrict or isolate sensitive data from the database user credential account that is used to connect to Holistics Software.

Frequency of the transfer

Adhoc. when a dashboard loads either from user access or from a scheduled job configured by the customer.

Purpose of the transfer and further processing

Holistics will process data for the purposes of providing the Subscription Services to Customer in accordance with the Holistics Terms of Service ("Terms").

Period for which Data will be retained

Temporary Cached Query Results will be stored for a minimum of 10 minutes (or higher) from the time the dashboard is first accessed.

Exported files (Excel/CSV downloads) are stored for up to 24 hours before they expire automatically.

Holistics Metadata and Usage Data (From Customer End Users) will be removed after 180 days after the Term expires, or earlier upon request by Customer..

Competent Supervisory Authority

For the purposes of the Standard Contractual Clauses, the supervisory authority that shall act as competent supervisory authority is either

Where Customer is established in an EU Member State , the supervisory authority responsible for ensuring Customer's compliance with the GDPR;
Where Customer is not established in an EU Member State but falls within the extra-territorial scope of the GDPR and has appointed a representative, the supervisory authority of the EU Member State in which Customer's representative is established ; or
Where Customer is not established in an EU Member State but falls within the extra-territorial scope of the GDPR without having to appoint a representative, the supervisory authority of the EU Member State in which the Data Subjects are predominantly located in relation to Data Processed that is subject to the UK GDPR or Swiss DPA, the competent supervisory authority is the UK Information Commissioner or the Swiss Federal Data Protection and Information Commissioner (as applicable).

Signature:	Signature:
Name: [redacted]	Customer Name:
Designation: [redacted]	Designation:
Holistics Software Pte Ltd	Company:
Date:	Date:

Annex 2 - Security Measures

TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA

This Annex forms part of the DPA.Holistics currently observes the security practices described in this Annex 2.

Notwithstanding any provision to the contrary otherwise agreed to by Customer, Holistics may modify or update these practices at its discretion provided that such modification and update does not result in a material degradation in the protection offered by these practices.

All capitalized terms not otherwise defined herein shall have the meanings as set forth in the Holistics Terms of Service (Terms) stated at https://www.holistics.io/terms/.

a) Access Control

i) Preventing Unauthorized Product Access

Outsourced processing : Holistics hosts its Service with Digital Ocean, a data center provider based in Germany, United States, and Singapore. Additionally, Holistics maintains contractual relationships with vendors in order to provide the Service. Holistics relies on contractual agreements, privacy policies, and vendor compliance programs in order to assure the protection of data processed or stored by these vendors.

Physical and environmental security : Our servers for the Subscription Service are hosted with Digital Ocean and Amazon Web Services. Our data centres are based in the United States, Germany, and Singapore.

Authentication : Customers who interact with Holistics software must authenticate before accessing non-public customer data.

Authorization : Customer data is stored in multi-tenant storage systems accessible to Customers via only application user interfaces and application programming interfaces. Customers are not allowed direct access to the underlying application infrastructure.

The authorization model in each of Holistics' products is designed to ensure that only the appropriately assigned individuals can access relevant features, views, and customization options. Authorization to data sets is performed through validating the user's permissions against the attributes associated with each data set.

Application Programming Interface (API) access: Holistics allows the customer to expose public product APIs using an API key.

ii) Preventing Unauthorized Product Use

Holistics implements industry standard access controls and detection capabilities for the internal networks that support its products.

Access controls : Network access control mechanisms are designed to prevent network traffic using unauthorized protocols from reaching the product infrastructure.

Static code analysis: Security reviews of code stored in Holistics' source code repositories is performed, checking for coding best practices and identifiable software flaws.

Responsible Disclosure : A Responsible Disclosure program invites and incentivizes independent security researchers to ethically discover and disclose security flaws. This widens the available opportunities to engage with the security community and improve the product defenses against sophisticated attacks.

iii) Limitations of Privilege & Authorization Requirements

Internal Data Access by personnel :

Only authorized personnel are allowed access to the infrastructure provided are restricted to authorized personnel on the principle of least privilege.

SSH users use unique accounts to access production machines. Furthermore, the use of the root account is not used.

Access to sensitive systems and applications requires two factor authentication in the form of user ID, password, OTP and/or certificate

Holistics has established formal guidelines for passwords to govern the management and use of authentication mechanisms.All access is logged, and removed when appropriate.

Access to the corporate network, production machines, network devices, and support tools requires a unique ID.

b) Transmission Control

In-transit :

Holistics ensures that all connections to its web application from its users are encrypted.

Holistics uses configurations that ensure only approved networking ports and protocols are implemented, including firewalls.

Management has implemented tools to log network traffic into a system that allows monitoring and ad hoc queries.

At-rest :

Holistics encrypts Customer's database connection credentials and cached data stored at rest.

Access to sensitive systems and applications requires two factor authentication in the form of user ID, password, OTP and/or certificate

Only authorized users with the correct SSH key may gain access to production machines

c) Input Control

Detection : Holistics designed its infrastructure to log extensive information about the system behavior, traffic received, system authentication, and other application requests. Internal systems aggregated log data and alert appropriate employees of malicious, unintended, or anomalous activities. Holistics personnel, including security, operations, and support personnel, are responsive to known incidents.

Response and tracking : Holistics maintains a record of known security incidents that includes description, dates and times of relevant activities, and incident disposition. Suspected and confirmed security incidents are investigated by security, operations, or support personnel; and appropriate resolution steps are identified and documented. For any confirmed incidents, Holistics will take appropriate steps to minimize product and Customer damage or unauthorized disclosure.

Communication : If Holistics becomes aware of unlawful access to Customer data stored within its products, Holistics will:

Notify the affected Customers of the incident;
Provide a description of the steps Holistics is taking to resolve the incident; and
Provide status updates to the Customer contact, as Holistics deems necessary.

Notification(s) of incidents, if any, will be delivered to one or more of the Customer's contacts in a form Holistics selects, which may include via email or telephone.

d) Data Storage

Unlike most business intelligence software, Holistics Software does not store any physical records of Customer Data permanently. Instead Holistics generates SQL that directly queries the database and visualizes the records in the browser.

Terminating Customers : Holistics Metadata in active (i.e primary) databases is purged 180 days after a customer terminates all agreements for such products with Holistics, or upon a customer's written request. Information stored in backups, replicas, and snapshots is not automatically purged, but instead ages out of the system as part of the data lifecycle. Holistics reserves the right to alter data purging periods in order to address technical, compliance, or statutory requirements.

e) Availability Control

Infrastructure availability : The data center providers use commercially reasonable efforts to ensure a minimum of 99.9% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and HVAC services.

Fault tolerance : Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure.

Holistics' products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single points of failure. This design assists Holistics operations in maintaining and updating the product applications and backend while limiting downtime.

f) Event Logging

Holistics has implemented tools to

collect and store server logs in a central location. The system can be queried in an ad hoc fashion by authorized users
log application state into a system that allows monitoring and ad hoc queries.
monitor Holistics Software SQL databases and notify appropriate personnel of any events or incidents based on predetermined criteria. Incidents are escalated per policy.
monitor Holistics Software load balancers and notify appropriate personnel of any events or incidents based on predetermined criteria. Incidents are escalated per policy
monitor Holistics Software messaging queues and notify appropriate personnel of any events or incidents based on predetermined criteria. Incidents are escalated per policy.
log network traffic into a system that allows monitoring and ad hoc queries.
Monitor Holistics Software servers and notify appropriate personnel of any events or incidents based on predetermined criteria. Incidents are escalated per policy.
Retain log entries for at least 12 months

Signature:	Signature:
Name: [redacted]	Customer Name:
Designation: [redacted]	Designation:
Holistics Software Pte Ltd	Company:
Date:	Date:

Annex 3: List of Holistics Sub-Processors

"Sub-Processors for Customer Database" refers to the service providers that are used by Holistics as described in the DPA (https://r.holistics.io/dpa).

Sub-processors For Customer Database

1. Amazon Web Services, Inc.

Entity Headquarter Country: USA

Purpose: Amazon S3, Redshift, RDS and/or other AWS services

Locations of Servers: USA, Germany, Singapore

GDPR: https://aws.amazon.com/compliance/gdpr-center/

2. DigitalOcean, Inc

Entity Headquarter Country: USA

Locations of Servers: USA, Germany, Singapore

Purpose: Infrastructure Hosting

GDPR: https://www.digitalocean.com/security/gdpr/

3. Mailgun, Inc

Entity Headquarter Country: USA

Locations of Servers: USA, Germany, Singapore

Purpose: Transactional Emails

GDPR: https://www.mailgun.com/gdpr

Sub-processors For Holistics Usage and Metadata

The below sub-processors will process users and usage data from (or added by) Holistics users who are direct customers of Holistics (Customer End Users).

1. Google, Inc.

Entity Country : USA

Purpose : Google Cloud Platform, Google BigQuery, Google Sheets

GDPR : https://cloud.google.com/security/gdpr/

Email : [redacted]

2. AppCues

Entity Country : USA

Purpose : Onboarding Flow (For New Trial Users or New Releases)

GDPR : https://trust.appcues.com

Email : [redacted]

3. FullStory

Entity Country : USA

Purpose : Facilitate Onboarding Study

Remarks : Assist for new free trial users (only) onboarding. Turned off for European residents and active paying customers.

GDPR : https://help.fullstory.com/general-data-protection-regulation/gdpr

Email : [redacted]

4. HubSpot

Entity Country : USA

Purpose : Marketing Platform

GDPR : https://www.hubspot.com/data-privacy/gdpr

Email : [redacted]

5. JotForm

Entity Country : USA

Purpose : Survey Tool

GDPR : https://www.jotform.com/gdpr-compliance/

Email : [redacted]

6. Pipedrive

Entity Country : USA

Purpose : Sales Management

GDPR : https://support.pipedrive.com/hc/en-us/articles/360000335129-Pipedrive-and-GDPR

Email : [redacted]

7. Slack

Entity Country : USA

Purpose : Holistics Integrations

GDPR : https://slack.com/gdpr

8. Zapier

Entity Country : USA

Purpose : Task Automation

GDPR : https://zapier.com/legal/data-privacy

Email : [redacted]

9. Zendesk

Applications Used : Chat, Support

Entity Country : USA

Purpose : Product Support and Helpdesk

GDPR: https://help.zendesk.com/hc/en-us/articles/360000586767-Complying-with-GDPR-in-Zendesk-products

10. Notion

Entity Country : USA

Purpose : Company KnowledgeBase of Customer End Users

GDPR : https://www.notion.so/help/gdpr-at-notion

Signature:	Signature:
Name: [redacted]	Customer Name:
Designation: [redacted]	Designation:
Holistics Software Pte Ltd	Company:
Date:	Date:

Annex 4A: EU SCC Module 2 (Controller to Processor)

Note: If there are actual differences between the official EU SCC Module and this version below, the official EU SCC Module prevails.

STANDARD CONTRACTUAL CLAUSES
Controller to Processor

SECTION I

Clause 1

Purpose and scope

(a) The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) (¹) for the transfer of data to a third country.

(b) The Parties: (i) the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter 'entity/ies') transferring the personal data, as listed in Annex I.A (hereinafter each 'data exporter'), and

(ii) the entity/ies in a third country receiving the personal data from the data exporter, directly or indirectly via another entity also Party to these Clauses, as listed in Annex I.A (hereinafter each 'data importer')

have agreed to these standard contractual clauses (hereinafter: 'Clauses').

(c) These Clauses apply with respect to the transfer of personal data as specified in Annex I.B. (d) The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.

Clause 2

Effect and invariability of the Clauses

(a) These Clauses set out appropriate safeguards, including enforceable data subject rights and effective legal remedies, pursuant to Article 46(1) and Article 46(2)(c) of Regulation (EU) 2016/679 and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679, provided they are not modified, except to select the appropriate Module(s) or to add or update information in the Appendix. This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a wider contract and/or to add other clauses or additional safeguards, provided that they do not contradict, directly or indirectly, these Clauses or prejudice the fundamental rights or freedoms of data subjects.

(b) These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.

Clause 3

Third-party beneficiaries

(a) Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions:

(i) Clause 1, Clause 2, Clause 3, Clause 6, Clause 7;

(ii) Clause 8.1(b), 8.9(a), (c), (d) and (e);

(iii) Clause 9(a), (c), (d) and (e);

(iv) Clause 12(a), (d) and (f);

(v) Clause 13;

(vi) Clause 15.1(c), (d) and (e);

(vii) Clause 16(e);

(viii) Clause 18(a) and (b).

(b) Paragraph (a) is without prejudice to rights of data subjects under Regulation (EU) 2016/679.

Clause 4

Interpretation

(a) Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.

(b) These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.

(c) These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.

Clause 5

Hierarchy

In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail.

Clause 6

Description of the transfer(s)

The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.

Clause 7 -- Optional

Docking clause

(a) An entity that is not a Party to these Clauses may, with the agreement of the Parties, accede to these Clauses at any time, either as a data exporter or as a data importer, by completing the Appendix and signing Annex I.A.

(b) Once it has completed the Appendix and signed Annex I.A, the acceding entity shall become a Party to these Clauses and have the rights and obligations of a data exporter or data importer in> accordance with its designation in Annex I.A.

(c) The acceding entity shall have no rights or obligations arising under these Clauses from the period prior to becoming a Party.

SECTION II -- OBLIGATIONS OF THE PARTIES Clause 8

Data protection safeguards

The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.

8.1 Instructions

(a) The data importer shall process the personal data only on documented instructions from the data exporter. The data exporter may give such instructions throughout the duration of the contract.

(b) The data importer shall immediately inform the data exporter if it is unable to follow those instructions.

8.2 Purpose limitation

The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B, unless on further instructions from the data exporter.

8.3 Transparency

On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including the measures described in Annex II and personal data, the data exporter may redact part of the text of the Appendix to these Clauses prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand the its content or exercise his/her rights. On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information. This Clause is without prejudice to the obligations of the data exporter under Articles 13 and 14 of Regulation (EU) 2016/679.

8.4 Accuracy

If the data importer becomes aware that the personal data it has received is inaccurate, or has become outdated, it shall inform the data exporter without undue delay. In this case, the data importer shall cooperate with the data exporter to erase or rectify the data.

8.5 Duration of processing and erasure or return of data

Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the data exporter and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law. This is without prejudice to Clause 14, in particular the requirement for the data importer under Clause 14(e) to notify the data exporter throughout the duration of the contract if it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under Clause 14(a).

8.6 Security of processing

(a) The data importer and, during transmission, also the data exporter shall implement appropriate technical and organisational easures to ensure the security of the data, including protection gainst a breach of security leading to accidental or unlawful estruction, loss, alteration, unauthorised disclosure or access to hat data (hereinafter 'personal data breach'). In assessing the ppropriate level of security, the Parties shall take due account of he state of the art, the costs of implementation, the nature, scope, ontext and purpose(s) of processing and the risks involved in the rocessing for the data subjects. The Parties shall in particular onsider having recourse to encryption or pseudonymisation, including uring transmission, where the purpose of processing can be fulfilled n that manner. In case of pseudonymisation, the additional nformation for attributing the personal data to a specific data ubject shall, where possible, remain under the exclusive control of he data exporter. In complying with its obligations under this aragraph, the data importer shall at least implement the technical nd organisational measures specified in Annex II. The data importer hall carry out regular checks to ensure that these measures continue o provide an appropriate level of security.

(b) The data importer shall grant access to the personal data to embers of its personnel only to the extent strictly necessary for the mplementation, management and monitoring of the contract. It shall nsure that persons authorised to process the personal data have ommitted themselves to confidentiality or are under an appropriate tatutory obligation of confidentiality.

(c) In the event of a personal data breach concerning personal data rocessed by the data importer under these Clauses, the data importer hall take appropriate measures to address the breach, including easures to mitigate its adverse effects. The data importer shall also otify the data exporter without undue delay after having become aware f the breach. Such notification shall contain the details of a ontact point where more information can be obtained, a description of he nature of the breach (including, where possible, categories and pproximate number of data subjects and personal data records oncerned), its likely consequences and the measures taken or proposed o address the breach including, where appropriate, measures to itigate its possible adverse effects. Where, and in so far as, it is ot possible to provide all information at the same time, the initial otification shall contain the information then available and further nformation shall, as it becomes available, subsequently be provided ithout undue delay.

(d) The data importer shall cooperate with and assist the data xporter to enable the data exporter to comply with its obligations nder Regulation (EU) 2016/679, in particular to notify the competent upervisory authority and the affected data subjects, taking into ccount the nature of processing and the information available to the data importer.

8.7 Sensitive data

Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person's sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter 'sensitive data'), the data importer shall apply the specific restrictions and/or additional safeguards described in Annex I.B.

8.8 Onward transfers

The data importer shall only disclose the personal data to a third party on documented instructions from the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union (²) (in the same country as the data importer or in another third country, hereinafter 'onward transfer') if the third party is or agrees to be bound by these Clauses, under the appropriate Module, or if:

(i) the onward transfer is to a country benefitting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer;

(ii) the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 Regulation of (EU) 2016/679 with respect to the processing in question;

(iii) the onward transfer is necessary for the establishment, exercise or defence of legal claims in the context of specific administrative, regulatory or judicial proceedings; or

(iv) the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person.

Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.

8.9 Documentation and compliance

(a) The data importer shall promptly and adequately deal with enquiries from the data exporter that relate to the processing under these Clauses.

(b) The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the data exporter.

(c) The data importer shall make available to the data exporter all information necessary to demonstrate compliance with the obligations set out in these Clauses and at the data exporter's request, allow for and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. In deciding on a review or audit, the data exporter may take into account relevant certifications held by the data importer.

(d) The data exporter may choose to conduct the audit by itself or mandate an independent auditor. Audits may include inspections at the premises or physical facilities of the data importer and shall, where appropriate, be carried out with reasonable notice.

(e) The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.

Clause 9

Use of sub-processors

(a) OPTION 1: SPECIFIC PRIOR AUTHORISATION The data importer shall not sub-contract any of its processing activities performed on behalf of the data exporter under these Clauses to a sub-processor without the data exporter's prior specific written authorisation. The data importer shall submit the request for specific authorisation at least [Specify time period] prior to the engagement of the sub-processor, together with the information necessary to enable the data exporter to decide on the authorisation. The list of sub-processors already authorised by the data exporter can be found in Annex III. The Parties shall keep Annex III up to date.

OPTION 2: GENERAL WRITTEN AUTHORISATION The data importer has the data exporter's general authorisation for the engagement of sub-processor(s) from an agreed list. The data importer shall specifically inform the data exporter in writing of any intended changes to that list through the addition or replacement of sub-processors at least [Specify time period] in advance, thereby giving the data exporter sufficient time to be able to object to such changes prior to the engagement of the sub-processor(s). The data importer shall provide the data exporter with the information necessary to enable the data exporter to exercise its right to object.

(b) Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the data exporter), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects. (³) The Parties agree that, by complying with this Clause, the data importer fulfils its obligations under Clause 8.8. The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.

(c) The data importer shall provide, at the data exporter's request, a copy of such a sub-processor agreement and any subsequent amendments to the data exporter. To the extent necessary to protect business secrets or other confidential information, including personal data, the data importer may redact the text of the agreement prior to sharing a copy.

(d) The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor's obligations under its contract with the data importer. The data importer shall notify the data exporter of any failure by the sub-processor to fulfil its obligations under that contract.

(e) The data importer shall agree a third-party beneficiary clause with the sub-processor whereby -- in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent -- the data exporter shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.

Clause 10

Data subject rights

(a) The data importer shall promptly notify the data exporter of any request it has received from a data subject. It shall not respond to that request itself unless it has been authorised to do so by the data exporter.

(b) The data importer shall assist the data exporter in fulfilling its obligations to respond to data subjects' requests for the exercise of their rights under Regulation (EU) 2016/679. In this regard, the Parties shall set out in Annex II the appropriate technical and organisational measures, taking into account the nature of the processing, by which the assistance shall be provided, as well as the scope and the extent of the assistance required.

(c) In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the data exporter.

Clause 11

Redress

(a) The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorised to handle complaints. It shall deal promptly with any complaints it receives from a data subject.

[OPTION: The data importer agrees that data subjects may also lodge a complaint with an independent dispute resolution body (⁴) at no cost to the data subject. It shall inform the data subjects, in the manner set out in paragraph (a), of such redress mechanism and that they are not required to use it, or follow a particular sequence in seeking redress.]

(b) In case of a dispute between a data subject and one of the Parties as regards compliance with these Clauses, that Party shall use its best efforts to resolve the issue amicably in a timely fashion. The Parties shall keep each other informed about such disputes and, where appropriate, cooperate in resolving them.

(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to:

(i) lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13;

(ii) refer the dispute to the competent courts within the meaning of Clause 18.

(d) The Parties accept that the data subject may be represented by a not-for-profit body, organisation or association under the conditions set out in Article 80(1) of Regulation (EU) 2016/679.

(e) The data importer shall abide by a decision that is binding under the applicable EU or Member State law.

(f) The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.

Clause 12

Liability

(a) Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.

(b) The data importer shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data importer or its sub-processor causes the data subject by breaching the third-party beneficiary rights under these Clauses.

(c) Notwithstanding paragraph (b), the data exporter shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data exporter or the data importer (or its sub-processor) causes the data subject by breaching the third-party beneficiary rights under these Clauses. This is without prejudice to the liability of the data exporter and, where the data exporter is a processor acting on behalf of a controller, to the liability of the controller under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable.

(d) The Parties agree that if the data exporter is held liable under paragraph (c) for damages caused by the data importer (or its sub-processor), it shall be entitled to claim back from the data importer that part of the compensation corresponding to the data importer's responsibility for the damage.

(e) Where more than one Party is responsible for any damage caused to the data subject as a result of a breach of these Clauses, all responsible Parties shall be jointly and severally liable and the data subject is entitled to bring an action in court against any of these Parties.

(f) The Parties agree that if one Party is held liable under paragraph (e), it shall be entitled to claim back from the other Party/ies that part of the compensation corresponding to its/their responsibility for the damage.

(g) The data importer may not invoke the conduct of a sub-processor to avoid its own liability.

Clause 13

Supervision

(a) [Where the data exporter is established in an EU Member State:] > The supervisory authority with responsibility for ensuring > compliance by the data exporter with Regulation (EU) 2016/679 as > regards the data transfer, as indicated in Annex I.C, shall act as > competent supervisory authority.

[Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) and has appointed a representative pursuant to Article 27(1) of Regulation (EU) 2016/679:] The supervisory authority of the Member State in which the representative within the meaning of Article 27(1) of Regulation (EU) 2016/679 is established, as indicated in Annex I.C, shall act as competent supervisory authority.

[Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) without however having to appoint a representative pursuant to Article 27(2) of Regulation (EU) 2016/679:] The supervisory authority of one of the Member States in which the data subjects whose personal data is transferred under these Clauses in relation to the offering of goods or services to them, or whose behaviour is monitored, are located, as indicated in Annex I.C, shall act as competent supervisory authority.

(b) The data importer agrees to submit itself to the jurisdiction of and cooperate with the competent supervisory authority in any procedures aimed at ensuring compliance with these Clauses. In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures. It shall provide the supervisory authority with written confirmation that the necessary actions have been taken.

SECTION III -- LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES

Clause 14

Local laws and practices affecting compliance with the Clauses

(a) The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorising access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses. This is based on the understanding that laws and practices that respect the essence of the fundamental rights and freedoms and do not exceed what is necessary and proportionate in a democratic society to safeguard one of the objectives listed in Article 23(1) of Regulation (EU) 2016/679, are not in contradiction with these Clauses.

(b) The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements:

(i) the specific circumstances of the transfer, including the length of the processing chain, the number of actors involved and the transmission channels used; intended onward transfers; the type of recipient; the purpose of processing; the categories and format of the transferred personal data; the economic sector in which the transfer occurs; the storage location of the data transferred;

(ii) the laws and practices of the third country of destination-- including those requiring the disclosure of data to public authorities or authorising access by such authorities -- relevant in light of the specific circumstances of the transfer, and the applicable limitations and safeguards (⁵);

(iii) any relevant contractual, technical or organisational safeguards put in place to supplement the safeguards under these Clauses, including measures applied during transmission and to the processing of the personal data in the country of destination.

(c) The data importer warrants that, in carrying out the assessment under paragraph (b), it has made its best efforts to provide the data exporter with relevant information and agrees that it will continue to cooperate with the data exporter in ensuring compliance with these Clauses.

(d) The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.

(e) The data importer agrees to notify the data exporter promptly if, after having agreed to these Clauses and for the duration of the contract, it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under paragraph (a), including following a change in the laws of the third country or a measure (such as a disclosure request) indicating an application of such laws in practice that is not in line with the requirements in paragraph (a).

(f) Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfil its obligations under these Clauses, the data exporter shall promptly identify appropriate measures (e.g. technical or organisational measures to ensure security and confidentiality) to be adopted by the data exporter and/or data importer to address the situation. The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the competent supervisory authority to do so. In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise. Where the contract is terminated pursuant to this Clause, Clause 16(d) and (e) shall apply.

Clause 15

Obligations of the data importer in case of access by public authorities

15.1 Notification

(a) The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it:

(i) receives a legally binding request from a public authority, including judicial authorities, under the laws of the country of destination for the disclosure of personal data transferred pursuant to these Clauses; such notification shall include information about the personal data requested, the requesting authority, the legal basis for the request and the response provided; or

(ii) becomes aware of any direct access by public authorities to personal data transferred pursuant to these Clauses in accordance with the laws of the country of destination; such notification shall include all information available to the importer.

(b) If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.

(c) Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authority/ies, whether requests have been challenged and the outcome of such challenges, etc.).

(d) The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request.

(e) Paragraphs (a) to (c) are without prejudice to the obligation of the data importer pursuant to Clause 14(e) and Clause 16 to inform the data exporter promptly where it is unable to comply with these Clauses.

15.2 Review of legality and data minimisation

(a) The data importer agrees to review the legality of the request for disclosure, in particular whether it remains within the powers granted to the requesting public authority, and to challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination, applicable obligations under international law and principles of international comity. The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the personal data requested until required to do so under the applicable procedural rules. These requirements are without prejudice to the obligations of the data importer under Clause 14(e).

(b) The data importer agrees to document its legal assessment and any challenge to the request for disclosure and, to the extent permissible under the laws of the country of destination, make the documentation available to the data exporter. It shall also make it available to the competent supervisory authority on request.

(c) The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.

SECTION IV -- FINAL PROVISIONS

Clause 16

Non-compliance with the Clauses and termination

(a) The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.

(b) In the event that the data importer is in breach of these Clauses or unable to comply with these Clauses, the data exporter shall suspend the transfer of personal data to the data importer until compliance is again ensured or the contract is terminated. This is without prejudice to Clause 14(f).

(c) The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where:

(i) the data exporter has suspended the transfer of personal data to the data importer pursuant to paragraph (b) and compliance with these Clauses is not restored within a reasonable time and in any event within one month of suspension;

(ii) the data importer is in substantial or persistent breach of these Clauses; or

(iii) the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses.

In these cases, it shall inform the competent supervisory authority of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.

(d) Personal data that has been transferred prior to the termination of the contract pursuant to paragraph (c) shall at the choice of the data exporter immediately be returned to the data exporter or deleted in its entirety. The same shall apply to any copies of the data. The data importer shall certify the deletion of the data to the data exporter. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit the return or deletion of the transferred personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process the data to the extent and for as long as required under that local law.

(e) Either Party may revoke its agreement to be bound by these Clauses where (i) the European Commission adopts a decision pursuant to Article 45(3) of Regulation (EU) 2016/679 that covers the transfer of personal data to which these Clauses apply; or (ii) Regulation (EU) 2016/679 becomes part of the legal framework of the country to which the personal data is transferred. This is without prejudice to other obligations applying to the processing in question under Regulation (EU) 2016/679.

Clause 17

Governing law

These Clauses shall be governed by the law of one of the EU Member States, provided such law allows for third-party beneficiary rights. The Parties agree that this shall be the law of _______ (specify Member State).]

Clause 18

Choice of forum and jurisdiction

(a) Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State.

(b) The Parties agree that those shall be the courts of _____ (specify Member State).

(c) A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence.

(d) The Parties agree to submit themselves to the jurisdiction of such courts.

Annex 4B: EU SCC Module 3 (Processor to Processor)

Note: If there are actual differences between the official EU SCC Module and this version below, the official EU SCC Module prevails.

STANDARD CONTRACTUAL CLAUSES
Processor to Processor

SECTION I

Clause 1

Purpose and scope

(b) The Parties:

(i) the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter ‘entity/ies’) transferring the personal data, as listed in Annex I.A (hereinafter each ‘data exporter’), and

have agreed to these standard contractual clauses (hereinafter: ‘Clauses’).

(d) The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.

Clause 2

Effect and invariability of the Clauses

(b) These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.

Clause 3

Third-party beneficiaries

(a) Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions:

(i) Clause 1, Clause 2, Clause 3, Clause 6, Clause 7;

(ii) Clause 8.1(a), (c) and (d) and Clause 8.9(a), (c), (d), (e), (f) and (g);

(iii) Clause 9(a), (c), (d) and (e);

(iv) Clause 12(a), (d) and (f);

(v) Clause 13;

(vi) Clause 15.1(c), (d) and (e);

(vii) Clause 16(e);

(viii) Clause 18(a) and (b).

(b) Paragraph (a) is without prejudice to rights of data subjects under Regulation (EU) 2016/679.

Clause 4

Interpretation

(a) Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.

(b) These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.

(c) These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.

Clause 5

Hierarchy

Clause 6

Description of the transfer(s)

The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.

Clause 7 – Optional

Docking clause

(c) The acceding entity shall have no rights or obligations arising under these Clauses from the period prior to becoming a Party.

SECTION II – OBLIGATIONS OF THE PARTIES

Clause 8

Data protection safeguards

8.1 Instructions

(a) The data exporter has informed the data importer that it acts as processor under the instructions of its controller(s), which the data exporter shall make available to the data importer prior to processing.

(b) The data importer shall process the personal data only on documented instructions from the controller, as communicated to the data importer by the data exporter, and any additional documented instructions from the data exporter. Such additional instructions shall not conflict with the instructions from the controller. The controller or data exporter may give further documented instructions regarding the data processing throughout the duration of the contract.

(c) The data importer shall immediately inform the data exporter if it is unable to follow those instructions. Where the data importer is unable to follow the instructions from the controller, the data exporter shall immediately notify the controller.

(d) The data exporter warrants that it has imposed the same data protection obligations on the data importer as set out in the contract or other legal act under Union or Member State law between the controller and the data exporter (⁷).

8.2 Purpose limitation

The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B., unless on further instructions from the controller, as communicated to the data importer by the data exporter, or from the data exporter.

8.3 Transparency

On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including personal data, the data exporter may redact part of the text of the Appendix prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand its content or exercise his/her rights. On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information.

8.4 Accuracy

8.5 Duration of processing and erasure or return of data

Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the controller and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law. This is without prejudice to Clause 14, in particular the requirement for the data importer under Clause 14(e) to notify the data exporter throughout the duration of the contract if it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under Clause 14(a).

8.6 Security of processing

(a) The data importer and, during transmission, also the data exporter shall implement appropriate technical and organisational measures to ensure the security of the data, including protection against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to that data (hereinafter ‘personal data breach’). In assessing the appropriate level of security, they shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose(s) of processing and the risks involved in the processing for the data subject. The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner. In case of pseudonymisation, the additional information for attributing the personal data to a specific data subject shall, where possible, remain under the exclusive control of the data exporter or the controller. In complying with its obligations under this paragraph, the data importer shall at least implement the technical and organisational measures specified in Annex II. The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security.

(b) The data importer shall grant access to the data to members of its personnel only to the extent strictly necessary for the implementation, management and monitoring of the contract. It shall ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

(c) In the event of a personal data breach concerning personal data processed by the data importer under these Clauses, the data importer shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. The data importer shall also notify, without undue delay, the data exporter and, where appropriate and feasible, the controller after having become aware of the breach. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences and the measures taken or proposed to address the data breach, including measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.

(d) The data importer shall cooperate with and assist the data exporter to enable the data exporter to comply with its obligations under Regulation (EU) 2016/679, in particular to notify its controller so that the latter may in turn notify the competent supervisory authority and the affected data subjects, taking into account the nature of processing and the information available to the data importer.

8.7 Sensitive data

Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter ‘sensitive data’), the data importer shall apply the specific restrictions and/or additional safeguards set out in Annex I.B.

8.8 Onward transfers

The data importer shall only disclose the personal data to a third party on documented instructions from the controller, as communicated to the data importer by the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union (⁸) (in the same country as the data importer or in another third country, hereinafter ‘onward transfer’) if the third party is or agrees to be bound by these Clauses, under the appropriate Module, or if:

(i) the onward transfer is to a country benefitting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer;

(ii) the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 of Regulation (EU) 2016/679;

(iii) the onward transfer is necessary for the establishment, exercise or defence of legal claims in the context of specific administrative, regulatory or judicial proceedings; or

(iv) the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person.

Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.

8.9 Documentation and compliance

(a) The data importer shall promptly and adequately deal with enquiries from the data exporter or the controller that relate to the processing under these Clauses.

(c) The data importer shall make all information necessary to demonstrate compliance with the obligations set out in these Clauses available to the data exporter, which shall provide it to the controller.

(d) The data importer shall allow for and contribute to audits by the data exporter of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. The same shall apply where the data exporter requests an audit on instructions of the controller. In deciding on an audit, the data exporter may take into account relevant certifications held by the data importer.

(e) Where the audit is carried out on the instructions of the controller, the data exporter shall make the results available to the controller.

(f) The data exporter may choose to conduct the audit by itself or mandate an independent auditor. Audits may include inspections at the premises or physical facilities of the data importer and shall, where appropriate, be carried out with reasonable notice.

(g) The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.

Clause 9

Use of sub-processors

(a) OPTION 1: SPECIFIC PRIOR AUTHORISATION The data importer shall not sub-contract any of its processing activities performed on behalf of the data exporter under these Clauses to a sub-processor without the prior specific written authorisation of the controller. The data importer shall submit the request for specific authorisation at least [Specify time period] prior to the engagement of the sub-processor, together with the information necessary to enable the controller to decide on the authorisation. It shall inform the data exporter of such engagement. The list of sub-processors already authorised by the controller can be found in Annex III. The Parties shall keep Annex III up to date.

OPTION 2: GENERAL WRITTEN AUTHORISATION The data importer has the controller’s general authorisation for the engagement of sub-processor(s) from an agreed list. The data importer shall specifically inform the controller in writing of any intended changes to that list through the addition or replacement of sub-processors at least [Specify time period] in advance, thereby giving the controller sufficient time to be able to object to such changes prior to the engagement of the sub-processor(s). The data importer shall provide the controller with the information necessary to enable the controller to exercise its right to object. The data importer shall inform the data exporter of the engagement of the sub-processor(s).

(b) Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the controller), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects. (⁹) The Parties agree that, by complying with this Clause, the data importer fulfils its obligations under Clause 8.8. The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.

(c) The data importer shall provide, at the data exporter’s or controller’s request, a copy of such a sub-processor agreement and any subsequent amendments. To the extent necessary to protect business secrets or other confidential information, including personal data, the data importer may redact the text of the agreement prior to sharing a copy.

(d) The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor’s obligations under its contract with the data importer. The data importer shall notify the data exporter of any failure by the sub-processor to fulfil its obligations under that contract.

(e) The data importer shall agree a third-party beneficiary clause with the sub-processor whereby – in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent – the data exporter shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.

Clause 10

Data subject rights

(a) The data importer shall promptly notify the data exporter and, where appropriate, the controller of any request it has received from a data subject, without responding to that request unless it has been authorised to do so by the controller.

(b) The data importer shall assist, where appropriate in cooperation with the data exporter, the controller in fulfilling its obligations to respond to data subjects’ requests for the exercise of their rights under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable. In this regard, the Parties shall set out in Annex II the appropriate technical and organisational measures, taking into account the nature of the processing, by which the assistance shall be provided, as well as the scope and the extent of the assistance required.

(c) In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the controller, as communicated by the data exporter.

Clause 11

Redress

[OPTION: The data importer agrees that data subjects may also lodge a complaint with an independent dispute resolution body (¹⁰) at no cost to the data subject. It shall inform the data subjects, in the manner set out in paragraph (a), of such redress mechanism and that they are not required to use it, or follow a particular sequence in seeking redress.]

(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to:

(i) lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13;

(ii) refer the dispute to the competent courts within the meaning of Clause 18.

(d) The Parties accept that the data subject may be represented by a not-for-profit body, organisation or association under the conditions set out in Article 80(1) of Regulation (EU) 2016/679.

(e) The data importer shall abide by a decision that is binding under the applicable EU or Member State law.

(f) The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.

Clause 12

Liability

(a) Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.

(g) The data importer may not invoke the conduct of a sub-processor to avoid its own liability.

Clause 13

Supervision

1) [Where the data exporter is established in an EU Member State:] The supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer, as indicated in Annex I.C, shall act as competent supervisory authority.

[Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) without however having to appoint a representative pursuant to Article 27(2) of Regulation (EU) 2016/679:] The supervisory authority of one of the Member States in which the data subjects whose personal data is transferred under these Clauses in relation to the offering of goods or services to them, or whose behaviour is monitored, are located, as indicated in Annex I.C, shall act as competent supervisory authority.

SECTION III – LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES

Clause 14

Local laws and practices affecting compliance with the Clauses

(b) The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements:

(ii) the laws and practices of the third country of destination– including those requiring the disclosure of data to public authorities or authorising access by such authorities – relevant in light of the specific circumstances of the transfer, and the applicable limitations and safeguards (¹¹);

(d) The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.

(f) Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfil its obligations under these Clauses, the data exporter shall promptly identify appropriate measures (e.g. technical or organisational measures to ensure security and confidentiality) to be adopted by the data exporter and/or data importer to address the situation, if appropriate in consultation with the controller. The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the controller or the competent supervisory authority to do so. In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise. Where the contract is terminated pursuant to this Clause, Clause 16(d) and (e) shall apply.

Clause 15

Obligations of the data importer in case of access by public authorities

15.1 Notification

(a) The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it:

The data exporter shall forward the notification to the controller.

1) If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter. 1) Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authority/ies, whether requests have been challenged and the outcome of such challenges, etc.). The data exporter shall forward the information to the controller. 1) The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request. 1) Paragraphs (a) to (c) are without prejudice to the obligation of the data importer pursuant to Clause 14(e) and Clause 16 to inform the data exporter promptly where it is unable to comply with these Clauses.

15.2 Review of legality and data minimization

(c) The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.

SECTION IV – FINAL PROVISIONS

Clause 16

Non-compliance with the Clauses and termination

(a) The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.

(c) The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where:

(ii) the data importer is in substantial or persistent breach of these Clauses; or

(iii) the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses.

In these cases, it shall inform the competent supervisory authority and the controller of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.

Clause 17

Governing law

Clause 18

Choice of forum and jurisdiction

(a) Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State.

(b) The Parties agree that those shall be the courts of _____ (specify Member State).

(c) A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence.

(d) The Parties agree to submit themselves to the jurisdiction of such courts

Annex 5: UK SCC (Controller to Processor)

Note: If there are actual differences between the official UK SCC Module and this version below, the official EU SCC Module prevails.

[CONTROLLER TO PROCESSOR MODEL CLAUSES: SET II]
Commission Decision C(2010)593
Standard Contractual Clauses (processors)

For the purposes of Article 26(2) UK GDPR for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection

Name of the data exporting organisation: [Transferor]

(the data exporter )

And

Name of the data importing organisation: [Transferee]

(the data importer )

each a "party"; together "the parties",

HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.

Clause 1

Definitions

For the purposes of the Clauses:

(a)'personal data', 'special categories of data', 'process/processing', 'controller', 'processor', 'data subject' and 'supervisory authority' shall have the same meaning as in the UK GDPR;

(b) 'the data exporter' means the controller who transfers the personal data;

(c) 'the data importer' means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country's system ensuring adequate protection within the meaning of Article 25(1) UK GDPR;

(d) 'the subprocessor' means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;

(e) 'the applicable data protection law ' means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the United Kingdom;

(f)'technical and organisational security measures' means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.

Clause 2

Details of the transfer

The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.

Clause 3

Third-party beneficiary clause

The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary.
The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity.
The data subject can enforce against the subprocessor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.
The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law.

Clause 4

Obligations of the data exporter

The data exporter agrees and warrants:

(a) that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities in the United Kingdom) and does not violate the relevant provisions of the United Kingdom;

(b) that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter's behalf and in accordance with the applicable data protection law and the Clauses;

(c) that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract;

(d) that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;

(e) that it will ensure compliance with the security measures;

(f) that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of the UK GDPR;

(g) to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;

(h) to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;

(i) that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and

(j) that it will ensure compliance with Clause 4(a) to (i).

Clause 5

Obligations of the data importer ¹²

The data importer agrees and warrants:

(a) to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;

(b) that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;

(c) that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred;

(d) that it will promptly notify the data exporter about:

(i) any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,

(ii) any accidental or unauthorised access, and

(iii) any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so;

(e) to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;

(f) at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;

(g) to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;

(h) that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent;

(i) that the processing services by the subprocessor will be carried out in accordance with Clause 11;

(j) to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter.

Clause 6

Liability

The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or subprocessor is entitled to receive compensation from the data exporter for the damage suffered.
If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his subprocessor of any of their obligations referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity.

The data importer may not rely on a breach by a subprocessor of its obligations in order to avoid its own liabilities.

If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the subprocessor of any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the subprocessor agrees that the data subject may issue a claim against the data subprocessor with regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the subprocessor shall be limited to its own processing operations under the Clauses.

Clause 7

Mediation and jurisdiction

The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject:

(a) to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;

(b) to refer the dispute to the courts in the United Kingdom.

The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.

Clause 8

Cooperation with supervisory authorities

The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law.
The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection law.
The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any subprocessor preventing the conduct of an audit of the data importer, or any subprocessor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5 (b).

Clause 9

Governing Law

The Clauses shall be governed by the laws of England and Wales.

Clause 10

Variation of the contract

The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.

Clause 11

Subprocessing

The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the subprocessor which imposes the same obligations on the subprocessor as are imposed on the data importer under the Clauses¹³. Where the subprocessor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the subprocessor's obligations under such agreement.
The prior written contract between the data importer and the subprocessor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.
The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph 1 shall be governed by the laws of England and Wales.
The data exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the data importer pursuant to Clause 5 (j), which shall be updated at least once a year. The list shall be available to the data exporter's data protection supervisory authority.

Clause 12

Obligation after the termination of personal data processing services

The parties agree that on the termination of the provision of data processing services, the data importer and the subprocessor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore.
The data importer and the subprocessor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data processing facilities for an audit of the measures referred to in paragraph 1.

On behalf of [Transferor]:

Name (written out in full):

Position:

Address:

Other information necessary in order for the contract to be binding (if any):

Signature……………………………………….

(stamp of organisation)

On behalf of [Transferee]:

Name (written out in full):

Position:

Address:

Other information necessary in order for the contract to be binding (if any):

Signature……………………………………….

(stamp of organisation)

APPENDIX 1 TO THE STANDARD CONTRACTUAL CLAUSES

This Appendix forms part of the Clauses and must be completed and signed by the parties.

Data exporter

The data exporter is (please specify briefly your activities relevant to the transfer):

Data importer

The data importer is (please specify briefly activities relevant to the transfer):

Data subjects

The personal data transferred concern the following categories of data subjects (please specify):

Categories of data

The personal data transferred concern the following categories of data (please specify):

Special categories of data (if appropriate)

The personal data transferred concern the following special categories of data (please specify):

Processing operations

The personal data transferred will be subject to the following basic processing activities (please specify): [insert]

On behalf of [Transferor]:

Name (written out in full):

Position:

Address:

Other information necessary in order for the contract to be binding (if any):

Signature……………………………………….

(stamp of organisation)

On behalf of [Transferee]:

Name (written out in full):

Position:

Address:

Other information necessary in order for the contract to be binding (if any):

Signature……………………………………….

(stamp of organisation)

APPENDIX 2 TO THE STANDARD CONTRACTUAL CLAUSES

This Appendix forms part of the Clauses and must be completed and signed by the parties.

Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c):

On behalf of [Transferor]:

Name (written out in full):

Position:

Address:

Other information necessary in order for the contract to be binding (if any):

Signature……………………………………….

(stamp of organisation)

On behalf of [Transferee]:

Name (written out in full):

Position:

Address:

Other information necessary in order for the contract to be binding (if any):

Signature……………………………………….

(stamp of organisation)

Where the data exporter is a processor subject to Regulation (EU) 2016/679 acting on behalf of a Union institution or body as controller, reliance on these Clauses when engaging another processor (sub-processing) not subject to Regulation (EU) 2016/679 also ensures compliance with Article 29(4) of Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No 1247/2002/EC (OJ L 295, 21.11.2018, p. 39), to the extent these Clauses and the data protection obligations as set out in the contract or other legal act between the controller and the processor pursuant to Article 29(3) of Regulation (EU) 2018/1725 are aligned. This will in particular be the case where the controller and processor rely on the standard contractual clauses included in Decision 2021/915.↩
The Agreement on the European Economic Area (EEA Agreement) provides for the extension of the European Union's internal market to the three EEA States Iceland, Liechtenstein and Norway. The Union data protection legislation, including Regulation (EU) 2016/679, is covered by the EEA Agreement and has been incorporated into Annex XI thereto. Therefore, any disclosure by the data importer to a third party located in the EEA does not qualify as an onward transfer for the purpose of these Clauses.↩
This requirement may be satisfied by the sub-processor acceding to these Clauses under the appropriate Module, in accordance with Clause 7.↩
The data importer may offer independent dispute resolution through an arbitration body only if it is established in a country that has ratified the New York Convention on Enforcement of Arbitration Awards.↩
As regards the impact of such laws and practices on compliance with these Clauses, different elements may be considered as part of an overall assessment. Such elements may include relevant and documented practical experience with prior instances of requests for disclosure from public authorities, or the absence of such requests, covering a sufficiently representative time-frame. This refers in particular to internal records or other documentation, drawn up on a continuous basis in accordance with due diligence and certified at senior management level, provided that this information can be lawfully shared with third parties. Where this practical experience is relied upon to conclude that the data importer will not be prevented from complying with these Clauses, it needs to be supported by other relevant, objective elements, and it is for the Parties to consider carefully whether these elements together carry sufficient weight, in terms of their reliability and representativeness, to support this conclusion. In particular, the Parties have to take into account whether their practical experience is corroborated and not contradicted by publicly available or otherwise accessible, reliable information on the existence or absence of requests within the same sector and/or the application of the law in practice, such as case law and reports by independent oversight bodies.↩
Where the data exporter is a processor subject to Regulation (EU) 2016/679 acting on behalf of a Union institution or body as controller, reliance on these Clauses when engaging another processor (sub-processing) not subject to Regulation (EU) 2016/679 also ensures compliance with Article 29(4) of Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No 1247/2002/EC (OJ L 295, 21.11.2018, p. 39), to the extent these Clauses and the data protection obligations as set out in the contract or other legal act between the controller and the processor pursuant to Article 29(3) of Regulation (EU) 2018/1725 are aligned. This will in particular be the case where the controller and processor rely on the standard contractual clauses included in Decision 2021/915.↩
See Article 28(4) of Regulation (EU) 2016/679 and, where the controller is an EU institution or body, Article 29(4) of Regulation (EU) 2018/1725.↩
The Agreement on the European Economic Area (EEA Agreement) provides for the extension of the European Union’s internal market to the three EEA States Iceland, Liechtenstein and Norway. The Union data protection legislation, including Regulation (EU) 2016/679, is covered by the EEA Agreement and has been incorporated into Annex XI thereto. Therefore, any disclosure by the data importer to a third party located in the EEA does not qualify as an onward transfer for the purposes of these Clauses.↩
This requirement may be satisfied by the sub-processor acceding to these Clauses under the appropriate Module, in accordance with Clause 7.↩
The data importer may offer independent dispute resolution through an arbitration body only if it is established in a country that has ratified the New York Convention on Enforcement of Arbitration Awards.↩
As regards the impact of such laws and practices on compliance with these Clauses, different elements may be considered as part of an overall assessment. Such elements may include relevant and documented practical experience with prior instances of requests for disclosure from public authorities, or the absence of such requests, covering a sufficiently representative time-frame. This refers in particular to internal records or other documentation, drawn up on a continuous basis in accordance with due diligence and certified at senior management level, provided that this information can be lawfully shared with third parties. Where this practical experience is relied upon to conclude that the data importer will not be prevented from complying with these Clauses, it needs to be supported by other relevant, objective elements, and it is for the Parties to consider carefully whether these elements together carry sufficient weight, in terms of their reliability and representativeness, to support this conclusion. In particular, the Parties have to take into account whether their practical experience is corroborated and not contradicted by publicly available or otherwise accessible, reliable information on the existence or absence of requests within the same sector and/or the application of the law in practice, such as case law and reports by independent oversight bodies.↩
Mandatory requirements of the national legislation applicable to the data importer which do not go beyond what is necessary in a democratic society on the basis of one of the interests listed in Article 13(1) UK GDPR, that is, if they constitute a necessary measure to safeguard national security, defence, public security, the prevention, investigation, detection and prosecution of criminal offences or of breaches of ethics for the regulated professions, an important economic or financial interest of the State or the protection of the data subject or the rights and freedoms of others, are not in contradiction with the standard contractual clauses. Some examples of such mandatory requirements which do not go beyond what is necessary in a democratic society are, inter alia, internationally recognised sanctions, tax-reporting requirements or anti-money-laundering reporting requirements.↩
This requirement may be satisfied by the subprocessor co-signing the contract entered into between the data exporter and the data importer under this Decision.↩

Holistics Data Processing Agreement (DPA)​

Introduction​

Holistics' Responsibilities​

Customer Responsibilities​

Customer Database Sub-Processors​

Provisions Specific for European Data​

Provisions Specific for California Personal Information​

Limitation of Liability​

Governing Law and Disputes​

Annex 1: Subject Matter and Details of Data Processing​

Annex 2 - Security Measures​

Annex 3: List of Holistics Sub-Processors​

Sub-processors For Customer Database​

Sub-processors For Holistics Usage and Metadata​

Annex 4A: EU SCC Module 2 (Controller to Processor)​

Annex 4B: EU SCC Module 3 (Processor to Processor)​

Annex 5: UK SCC (Controller to Processor)​

Holistics Data Processing Agreement (DPA)

Introduction

Holistics' Responsibilities

Customer Responsibilities

Customer Database Sub-Processors

Provisions Specific for European Data

Provisions Specific for California Personal Information

Limitation of Liability

Governing Law and Disputes

Annex 1: Subject Matter and Details of Data Processing

Annex 2 - Security Measures

Annex 3: List of Holistics Sub-Processors

Sub-processors For Customer Database

Sub-processors For Holistics Usage and Metadata

Annex 4A: EU SCC Module 2 (Controller to Processor)

Annex 4B: EU SCC Module 3 (Processor to Processor)

Annex 5: UK SCC (Controller to Processor)