Cancel your Subscription
To cancel your subscription, follow these steps:
- Choose the Billing tab in your settings or click on Billing & Usage page from the top-right drop-down menu.
- Click on the Plan Details tab.
- Locate and click the Cancel Subscription button.
- Confirm your decision by selecting the Proceed with Cancellation button.
- Provide the reason for the cancellation.
- Finally, click the Cancel Subscription button to complete the process.
If your admins cannot access plan details on the Billing & Usage page, it is possible you are on a legacy plan without in-app cancellation support. To manage or cancel your plan, please submit a support ticket via the in-app form.
Pause a Subscription
At Holistics, we understand that plans may change. Rather than canceling your subscription, we recommend pausing it if you anticipate returning in the future. Pausing your subscription allows you to retain your account and data (up to 180 days).
To pause your subscription, follow these simple steps:
- Contact Us: Reach out to our support team via the in-app form to initiate the subscription pause process.
- Specify Duration: Let us know how long you want to pause. We will work with you to accommodate your needs.
What happens with my data if I cancel/pause my subscription?
After you unsubscribe, or when your trial has expired, Holistics will retain your data for 180 days. After that, the data would be removed from the system.
How does the pricing plan change upon resuming a paused subscription?
When you choose to resume a paused subscription, the pricing plan picks up where it left off. One notable adjustment is the renewal date.
For instance, if your initial renewal date was the 1st of the month, and you pause your subscription with 15 days left, then resume it on the 8th of the month, the renewed date shifts to the 23rd. This adjustment ensures you are billed only for the active days of your subscription.